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The support person ran me through several tests and determined the unit was bad. In their infinite wisdom, Cyberpower sent me a 725SL unit. This was not the case with the CP800AVR.
The same support person could not explain this, but offered to send a separate phone line only surge protector. Sure it would work, but I didn't want another full unit next to my other one, so I used it on our second computer. I accepted this offer as I didn't want to repackage this unit and send it back.
I ordered the Cyberpower CP800AVR to replace an old unit that I had good luck with. Same problem with this unit, noise in the phone line and no speed on DSL. In the end I would recommend staying away from CyberPower, even the 725SL only lasted a few weeks before failing.
After hooking everything up I had noise in my phone line and my DSL speed was terrible. So I packed it up and sent it back to Amazon, who sent back another unit rather quickly.
It is the same one on their 825AVR. It was a Power Plus Unit; this one I believe is called the personal edition. The only reason why I bought a new unit was because I upgraded my computer & the new computer setup does not have a serial port therefore I could not communicate between the unit & the computer. Also the first one would announce when it was connected. I guess it will do, as power interruptions are not that frequent so far. I had a heck of a time installing the software; kept going through the install process. Furthermore I believe the unit I replaced not only had longer backup time; the power panel menu was nicer.
Thank you. I received this item in a state of disrepair. It does not work.
My only complaint is that I bought them both at a major electronics chain for what I later discovered to be at the top of the price range, my bad. Just to make sure I repackaged the item and returned it for one that claimed Mac compatability.
Was this an oversight or do Mac users get the cable for free. In the end it turned out that Mac compatibility isn't an issue, the 800VA works fine with my Mac even without driver software; however, the UPS that claimed Mac compatibility came with a USB cable.
I live in an area with horrendous power problems: constant brownouts, frequent blackouts, and regular power surges. Just make sure you charge the battery for at least 16 hours before you use it for maximum performance.Last, when I first bought this item I noticed that there was no USB cable, then I noticed that there was no Mac compatibility symbol on the box.
(I'm not using a one of the new Intel Macs either, its an older Apple iMac G5 Desktop with 17" M9843LL/A (1.8 GHz PowerPC G5, 512 MB RAM, 160 GB Hard Drive, DVD/CD-RW Drive)). For people in this area a quality UPS is a must, and the CP800AVR has served me well enough since I bought it that I bought a 685VA/390W USwith Avr for my parents.
To make a long story short, I not only would buy this product again, for all practictical purposes, I did.
It worked great right out of the box, but the only complaint I would have is the duration of the battery is far less than expected. I'm pretty happy with this UPS. Base on that, with a ~25% load, I only get ~11 minutes worth of run time which is far less than what they advertize.Still gets the job done for the occational power glitch. The software that comes with it is nice at it will indicate the current load and the estimated run time. This is my 3rd one and this is by far the largest. I use it for a single desktop, with a tone of accessories around it, not just the PC.
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